Terms and Conditions

The Aurora-ADV service (the "Service" or "Platform") is provided by PIXAWEB Sagl, a Swiss limited liability company (Sagl), registered office at Via Cantonale 19, 6900 Lugano, Switzerland, UID CHE-364.397.948, commercial register no. CH-501.4.024.588-7, share capital CHF 20.000,00 (the "Provider").

Contact for legal matters and formal notices: legal@pixawebch.com. Postal address for notices: Via Cantonale 19, 6900 Lugano (TI).

These Terms and Conditions (the "Terms") govern the use of the Platform and the purchase of the services offered, both by business customers (B2B) and consumers (B2C).

By registering or placing an order, the Customer confirms having read and accepted these Terms and the Privacy Policy. Any general terms of the Customer do not apply unless accepted in writing by the Provider.

The Platform provides an SEO analysis of the Customer's landing page and the purchase of a managed advertising campaign, configured by the Customer by location, sector/skill and target audience, by putting the desired services and kits in the cart, each with its stated price and duration (normally 30 days) and stackable several times in the same period.

The campaign is launched and operated by the Provider's team. During the campaign the Customer receives, in the reserved area, the selected daily data (views, clicks, relevant social profiles and contacts) and, at the end, a final PDF report.

Audience estimates shown during configuration are indicative only and do not constitute a guarantee of results.

An account with true and up-to-date information is required to purchase. The Customer is responsible for keeping credentials confidential and for all activity carried out through the account.

The Provider may suspend or close accounts in case of breach of these Terms or unlawful or fraudulent use of the Service.

To use the Platform you must be at least 18 years old and have full legal capacity; anyone acting for a company declares they are authorised to bind it.

The Service may only be used to promote lawful activities of your own (or that you are authorised to promote). It is forbidden to provide false data, promote unlawful, misleading, discriminatory or infringing content, attempt unauthorised access to systems or data, overload the Platform or extract data from it by automated means.

The Service is mainly intended for customers in Switzerland and the European Union. Users in other countries are responsible for complying with local laws.

The campaign price is calculated transparently as the sum of the prices of the services and kits in the cart (unit price × quantity), less any valid discount code. The total is displayed before payment in CHF.

Payment is made in advance via Stripe (card, PayPal and, in CHF, TWINT). The Provider does not store full payment card details.

The contract is concluded upon payment confirmation. The Customer receives a confirmation email with the invoice and the campaign moves to "awaiting start".

The service is invoiced without VAT (not subject to VAT).

Digital marketing services are provided by PIXAWEB Sagl. Prices are in CHF, excluding VAT where applicable. Packages with a price range are offered on quotation only; payment terms are those shown at checkout or agreed in writing.

Monthly packages renew month by month unless cancelled in writing with the notice period stated in the offer. ADV and Social packages have a minimum commitment of 3 months, paid in advance when ordering.

Advertising accounts, social profiles and content produced remain the property of the Customer.

The advertising (ADV) budget is always borne by the Customer and paid directly to the platforms (Google, Meta, TikTok, etc.); it is not included in the package price.

We do not promise a minimum number of contacts or sales: we commit to method, transparency and reporting.

The Provider normally starts the campaign within 1-2 business days of payment. The duration runs from the actual start date.

The Provider performs the service with due professional care (obligation of means). No minimum number of contacts, conversions or sales is guaranteed.

The Provider may temporarily pause the campaign for technical reasons, advertising platform policies or at the Customer's request.

The Customer warrants holding the rights to the website and content promoted, and that these do not infringe laws, third-party rights or advertising platform policies.

Contacts and profiles provided in the report must be used in compliance with applicable data protection law (Swiss FADP, GDPR) and rules on commercial communications (e.g. art. 3(1)(o) Swiss UCA, EU anti-spam rules). The Customer acts as independent controller for any further use of such data.

Consumers resident in the EU may withdraw within 14 days of the conclusion of the contract, without giving reasons, by writing to legal@pixawebch.com.

By purchasing, the consumer expressly requests that performance begins before the end of the withdrawal period and acknowledges that, upon withdrawal, a proportionate amount for the service already provided is due, and that the right of withdrawal is lost once the service has been fully performed.

Consumers resident in Switzerland have no statutory right of withdrawal for online contracts; the refund policy below still applies.

Before the campaign starts, the Customer may request cancellation with a full refund.

After the start, the amount relating to days already performed is non-refundable; the Provider may, at its discretion, refund the remaining days. Refunds are made to the original payment method.

The Platform, software, trademarks, graphics and content belong to the Provider or its licensors. The Customer is granted a non-exclusive, non-transferable licence limited to the duration of the relationship.

The Customer may freely use the reports received for internal business purposes.

To the extent permitted by law, the Provider's liability for slight negligence is excluded and limited, per order, to the amount paid by the Customer for the campaign concerned. Liability for indirect damage, loss of profit and loss of data is excluded.

Liability for intent or gross negligence, personal injury and mandatory consumer rights remain unaffected.

The Provider is not liable for interruptions or changes caused by third-party platforms (e.g. Meta, Google, TikTok, Stripe) or force majeure.

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, Regulation (EU) 2016/679 (GDPR), as described in the Privacy Policy.

The Provider may amend these Terms. Changes are published on this page and apply to orders placed after publication; ongoing campaigns remain governed by the Terms accepted at the time of the order.

These Terms are governed by Swiss law, excluding the Vienna Convention (CISG).

For B2B customers the exclusive place of jurisdiction is Lugano (TI), Switzerland. For consumers, the jurisdiction and mandatory protective rules of their country of residence remain reserved.

EU consumers may also use the European Online Dispute Resolution (ODR) platform.

For any question about these Terms write to legal@pixawebch.com or by post to PIXAWEB Sagl, Via Cantonale 19, 6900 Lugano (TI).